Refund Policy

Altiv plays, the Practitioner and Expert plans, and any add-on tools are digital products delivered instantly to your account. Once a purchase completes, your tier unlocks, your play library expands, and your Skills Portfolio updates. The deliverable is yours from that moment.

For that reason, all paid purchases on Altiv.AI are final and non-refundable.

We can hold this line because the Starter tier is free forever. Every visitor can complete one Quick Win Play and build a working Skills Portfolio before paying anything. The free play is a real sample of how Altiv works — not a teaser. If the Starter experience does not land for you, please do not upgrade.

• The Practitioner plan, one-time purchase
• The Expert plan, one-time purchase
• Any add-on tools, bonus content, or Skills Portfolio Pro features
• Purchases made with promotional codes, partner discounts, or launch pricing
• Any subscription charges introduced in the future, for the active billing period — you may cancel anytime to stop future charges, but the current period is not refundable

If a verified technical issue prevents you from accessing or using your purchased plays, and our support team cannot resolve it within seven business days of your first report, you may request a refund of that specific purchase.

To qualify, you must:

• Email [email protected] within seven days of the original purchase
• Provide reasonable evidence of the issue (screenshots, error messages, browser and operating system)
• Cooperate with our support team during the resolution attempt

This exception does not cover personal circumstances, change of mind, dissatisfaction with content quality, lack of time to use the product, or a skill or role mismatch. The free Starter tier exists to surface those before purchase.

Where local consumer law grants you a non-waivable cooling-off or withdrawal right (for example, the 14-day digital content withdrawal right available to some EU consumers), we honor it within the limits of that law. In most jurisdictions, that right does not apply once you begin using a paid digital play.

Please contact [email protected] before filing a payment dispute. Filing a chargeback without first reaching out is treated as a breach of these terms and will result in immediate revocation of your account, your Skills Portfolio, and any verified entries earned through purchase. We respond to every good-faith request and will work to resolve genuine issues before they reach a dispute.

Email [email protected] with your order number, purchase date, and a description of the issue. We respond within three business days. Approved refunds under section 3 are processed within 7–10 business days to the original payment method.